Blogs – The New Frontier of Online Marketing

Perhaps I’m a bit biased, and maybe this post might become a little self indulgent, but blogs have become an almost necessity in the marketing game over the last few years. frontiernews The…

How I Handle Customer Service In 10 Minutes Per Day

While attending a recent seminar in Las Vegas, I found myself in a room with horrible Internet connectivity. As someone who actively monitors and manages hundreds of websites, this used to really panic…

Sad News Causes Tweet-Mania Trend

The news of Whitney Houston’s passing was unexpected and sad. According the to Associated Press the news broke out on Twitter 27 minutes to 45 minutes before the Press found out. The first…

The Killer of the Bearer of Bad News Quickly Joins the Ranks of the Uniformed

In our daily lives, there are few things more important than open and honest communication. Unfortunately, there is often a tendency to avoid talking about “bad news”. As I think about why this…